Our Policies

Appointments

In order for our staff to ensure full service we kindly ask our guests to arrive on time for their reserved appointment, we may have to reschedule your appointment if you are excessively late. New guests are asked to arrive a few minutes early to fill out necessary paperwork and so that we may show you around the salon. As a courtesy to our staff and other guests please allow a MINIMUM of 24hrs for cancellations. Clients with a history of consistent no-shows and/or last minute cancellations may no longer pre-book appointments, management will notify individuals. We appreciate your understanding. All new guests must reserve their appointment with a credit card.

Cell Phones

Please turn cell phones off or to vibrate.  This ensures a relaxing environment for all of our guests.

Children

Epic Salon welcomes well behaved children receiving services. For the safety of the child and consideration of our staff and other guests, children not receiving services must be supervised by an adult also not receiving services. Your cooperation and understanding is appreciated.

Gratuities

A gratuity is customary for good service and always left to the discretion of the guest. Please note: gratuities left on a Credit Card or in a Check will be paid out to your stylist weekly. Cash gratuities are paid out daily.

Refunds

Your satisfaction is our top priority, if for any reason you are not satisfied with a service you received or product you have purchased please let us know within 10 days; we will work with you to find a solution. Sorry no refunds on Gift Cards.

Guarantee

We will not guarantee any service that has been altered in any way even if by another professional. Color services are not guaranteed if hair is treated by any product other than what is recommended by EPIC Salon, or if hair is exposed to well water. 

Payment

Accepted forms of payment: Cash, Check, Visa, MC, Discover, and American Express. Please note a $25 fee will be added to all returned checks. Please inform us of any special needs, allergies or sensitivities you may have so that we may better accommodate you. Prices are subject to change without notice. All new guests must reserve their appointment with a credit card.

Tiered Pricing System

Epic Salons team of stylists work on a tiered pricing system, which is determined by their continued hours of advanced education, years of dedication to their profession and the reputation they have earned in the industry. The tiered system allows our guests to choose the level of experience and pricing that they are comfortable with. 

If at any time a guest wishes to see another stylist the team at Epic Salon welcomes them to do so without any hesitation, as there will be no animosity.

Please visit Our Team page, or call the salon, and we will be happy to help assist you in choosing a stylist. 

*Not responsible for typographical errors.

Contact Us
  • Facebook Social Icon
  • Instagram Social Icon
  • Yelp Social Icon
Hours:
Monday: Closed
Tuesday: 12PM- 8PM
Wednesday: 11AM- 8PM
Thursday: 11AM- 8PM
Friday: 9AM- 5PM
Saturday: 8AM- 4PM
Sunday: Closed
EPIC Salon
1678 Ellington Road
South Windsor, CT
860-432-3742